Custom DI Extraction Model - stops working for a brief period

Question

Custom DI Extraction Model - stops working for a brief period

Suhas Bendle 0

I have a custom model on azure DI. The model stops working once in a while for a period of 1-2 days. Currently, it is on Standard Pricing Tier.

Is there any way to ensure availability of the service or monitor on why the service was down ?

Note: Azure Prebuilt models are working fine for the service.

santoshkc 15,245 Reputation points Microsoft External Staff Moderator

2025-06-18T13:47:42.2133333+00:00

Hi @Suhas Bendle,

Recently, there was an issue affecting the Document Intelligence service, which has now been mitigated. The service should be operating normally again. If you encounter any further issues or have additional questions, please feel free to reach out. Thank you.
santoshkc 15,245 Reputation points Microsoft External Staff Moderator

2025-06-19T12:46:31.7833333+00:00

Hi @Suhas Bendle,

Just following up to see if your custom Document Intelligence model is now working as expected. Still facing any disruptions, do let us know.

1 answer

Your answer

santoshkc 15,245 Reputation points Microsoft External Staff Moderator

2025-06-18T13:47:42.2133333+00:00

Hi @Suhas Bendle,

Recently, there was an issue affecting the Document Intelligence service, which has now been mitigated. The service should be operating normally again. If you encounter any further issues or have additional questions, please feel free to reach out. Thank you.
santoshkc 15,245 Reputation points Microsoft External Staff Moderator

2025-06-19T12:46:31.7833333+00:00

Hi @Suhas Bendle,

Just following up to see if your custom Document Intelligence model is now working as expected. Still facing any disruptions, do let us know.

Answer 1

Hi @Suhas Bendle,

Thank you for reporting this. Intermittent availability issues with Custom Document Intelligence models can occasionally occur due to backend service disruptions.

To ensure higher availability and visibility:

Service Health Monitoring: You can check the Azure Service Health Dashboard to see if there were any outages in your region.
Application Insights / Logging: If you're calling the API via a custom application, consider integrating Azure Monitor or Application Insights to track request failures and latency.

I hope you understand! Thank you.

Share via

Custom DI Extraction Model - stops working for a brief period

1 answer

Your answer