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Represents the agent state service.
The following tables list the members exposed by the AgentStateService type.
Public Constructors
| Name | Description | |
|---|---|---|
| AgentStateService | Initializes a new instance of the AgentStateService class. |
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Public Properties
| Name | Description | |
|---|---|---|
.gif "public property") |
CrmServiceClient | Gets the Crm Service Client Instance. (inherited from AifServiceBase) |
|
OrganizationServiceProxy | Gets the organization service proxy. Obsolete. (inherited from AifServiceBase) |
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Public Methods
(see also Protected Methods)
| Name | Description | |
|---|---|---|
.gif "public method") |
Equals | (inherited from Object) |
|
GetAgentId | Overloaded. |
|
GetHashCode | (inherited from Object) |
|
GetSavedSessions | Gets the saved session(s) for the given agent ID. |
|
GetSessionTransferInformation | Retrieves session information for handling a transferred call. |
|
GetType | (inherited from Object) |
|
SaveSessions | Saves an agent’s session(s) information. |
|
SetSessionTransferInformation | Sets the session specific information in the database so that when an agent transfers a call to another agent, the session information can be reproduced for them. |
|
ToString | (inherited from Object) |
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Protected Methods
| Name | Description | |
|---|---|---|
.gif "protected method") |
Finalize | (inherited from Object) |
|
MemberwiseClone | (inherited from Object) |
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See Also
Reference
AgentStateService Class
Microsoft.Uii.AifServices Namespace
Unified Service Desk
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