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ICtiCallStateManager Members

Represents the interface for the CTI subsystem. Not for developer use Internal only.

The following tables list the members exposed by the ICtiCallStateManager type.

Public Properties

  Name Description
public property CallCount Gets the count of calls that are currently in the system.
public property CallersList Gets or sets the list of callers.
public property EnableAutoAnswer Gets or sets a Boolean value that specifies whether auto answer is enabled.
public property EnableOverrideAutoAnswerOnExistingCalls Gets or sets a Boolean value that specifies whether override auto answer is enabled on existing calls.
public property GetRootCtiInterface Retrieves the Core CTI hosted control.

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Public Methods

  Name Description
public method AnswerCall Checks whether the answer call request was sent to the hosted CTI interface.
public method ConferenceCall Conferences a call by passing the additional data to the CTI connector.
public method DirectDialOut Checks whether the direct dial out was successful.
public method GetCallInfoData Retrieves the call info data for the given call reference ID.
public method GetCallState Returns the current call state.
public method GetCallVariable Gets the all variable.
public method HangUpCall Checks if the call was hung up.
public method HoldCall Holds the call specified by the call ID
public method PickupCall Issues a pickup call request to the hosted CTI interface.
public method PushUrl Pushes a URL to the call.
public method RaiseCallStateChangeEvent Raised by a call state change event.
public method RaiseNewCallEvent Raises the new call event.
public method RejectCall Rejects the call back to the queue.
public method SendChatMessage Sends a chat message to the call.
public method SetCallVariables  
public method TransferCall Transfers a call by passing the additional data to the CTI connector.
public method UpdateState Updates the state.
public method WrapUpCall Wraps up the call.

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Public Events

  Name Description
public event CallDestructed Raised when a call is terminated.
public event CallItemEvent Raised when a call item event is raised.
public event CallManagerStateNewCall Event raised when a new call is received.
public event CallManagerStateUpdate Event raised when the state of the call changes.

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See Also

Reference

ICtiCallStateManager Interface
Microsoft.Uii.Desktop.Cti.Core Namespace

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