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Represents the agent state manager interface.
The following tables list the members exposed by the ICtiAgentStateManager type.
Public Properties
| Name | Description | |
|---|---|---|
.gif "public property") |
GetCurrentAgentState | Gets the current Agent State. |
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Public Methods
| Name | Description | |
|---|---|---|
.gif "public method") |
LoadGlobalAgentConfig | Loads the global agent configuration. |
|
SendAvailable | Notifies the calling system that the agent is available. |
|
SendLoggedOut | Notifies the calling system that the agent has logged out. |
|
SendUnavailable | Notifies the calling system that the agent is unavailable. |
|
SetAgentMediaAddress | Sets the media endpoint of an agent desktop. |
|
SetAvailable | Sends a command to the CTI interface to set the agent state to available. |
|
SetUnavailable | Sets the agent state for the ID of the current agent to unavailable. |
|
UpdateState | Updates the current state. |
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Public Events
| Name | Description | |
|---|---|---|
.gif "public event") |
AgentAvailable | Raised when the agent goes into an available state. |
|
AgentLoggedOut | Raised when the agent goes into a logged out state. |
|
AgentNotAvailable | Raised when the agent goes into an unavailable state. |
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See Also
Reference
ICtiAgentStateManager Interface
Microsoft.Uii.Desktop.Cti.Core Namespace
Unified Service Desk
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