Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Exchange 2010 SP3 RU16 update fails with following error.
Log Name: Application
Source: MsiInstaller
Date: *******
Event ID: 10005
Task Category: None
Level: Error
Keywords: Classic
User: *******
Computer: *******
Description:
Product: Microsoft Exchange Server -- The installer encountered an unexpected error while installing this package. This may indicate a problem with this package. The error code is 2771. The arguments are: AdminTools,
You can use "Exchange2010-KB3184730-x64-en.msp /lxv <Path for logs>" to generate the Log files and you get following errors.
Couldn't find local patch 'C:\Windows\Installer\9001dd74.msp'. Looking for it at its source.
Resolving Patch source.
User policy value 'SearchOrder' is 'nmu'
SOURCEMGMT: Media enabled only if package is safe.
SOURCEMGMT: Looking for sourcelist for product {6663F722-25A2-490B-9B3E-3B1638C33987}
SOURCEMGMT: Adding {6663F722-25A2-490B-9B3E-3B1638C33987}; to potential sourcelist list (pcode;disk;relpath).
SOURCEMGMT: Now checking product {6663F722-25A2-490B-9B3E-3B1638C33987}
SOURCEMGMT: Media is enabled for product.
SOURCEMGMT: Attempting to use LastUsedSource from source list.
Cause:- Set up was failing while looking for old RUs installer/Cache files.
Resolution:-
Download the required RUs at required path as per the Logs. Example: download the RU14 setup file at C:\RU14
Start the upgrade and it should work if no other issues.