Microsoft Dynamics 365 Blog
The future of agentic CRM and ERP
The autonomous enterprise: How generative AI is reshaping business applications
Today at Microsoft Build 2025, we’re excited to announce the new Model Context Protocol (MCP) servers for Microsoft Dynamics 365 ERP and CRM business applications.
Agentic CRM systems: Learnings from organizations making the switch
With Microsoft Dynamics 365, organizations are embracing a modern, AI-first approach that redefines productivity and customer engagement.
AI-powered proactive engagement and conversational journeys with Microsoft Dynamics 365 in public preview
Great customer service depends on delivering great personalized experiences.
A new era in business processes: AI agents for ERP
Building on the initial wave of AI agents announced Microsoft is excited to announce that several new ERP agents will be available for public preview.
CRM
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2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings
The 2025 release wave 2 for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot offerings introduces new capabilities that help organizations harness the potential of AI. -
AI in sales: Applying historical lessons to modern challenges
See the latest AI sales transformation offering from Microsoft and agents to help sales teams nurture and close deals.
Build resilient supply chains
Read our e-book, Operational Excellence: How to build resilient supply chains with Microsoft Dynamics 365, to uncover practical insights that help you optimize supply chain operations using real-time insights and automation, increase supply chain visibility, adapt to market changes, and more.
ERP
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Get started with agents for finance: Learnings from 2025 Gartner® CFO & Finance Executive Conference
Based on conversations at the 2025 Gartner CFO Conference, here are three things finance leaders should know about getting started with agents and AI. -
Explore migration options for Microsoft Dynamics GP and Microsoft Dynamics SL customers
We are announcing updates to Dynamics GP and Dynamics SL product availability. -
See what’s next in financial operations from Microsoft Dynamics 365 at Gartner CFO & Finance Executive Conference 2025
As finance leaders scale to meet growing business complexity—spanning global entities, evolving regulations, and rising business performance demands—the pressure is on to do more than close the books. -
New Microsoft Dynamics 365 Business Central pricing effective October 2025
Today, we’re announcing the first price increase for Dynamics 365 Business Central in more than five years.
Get started with Dynamics 365
Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.
